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FREQUENTLY ASKED QUESTIONS
How to buy?
To do your shopping and, for security reasons, you must be registered (a).
Purchases are made at locations suitable for this purpose and in respect of each product, through the "buy" button, which will add each product type and quantities that indicate their "shopping cart", which has access whenever you add more products or by clicking the link.
In addition, the Seller recognizes it and will be indicated on the right products that are in their "cart", until you finish making your Order or clear the "cart."
At any time, and until you finish your order, you can still access your cart and delete products or grinding quantities, by accessing the "Cart" on the right side of the Lodge.
After adding a product, you see your "Shopping Cart" and here you can change quantities or remove products. If you want to continue shopping, you can go back or click the link on Home to return to the Lodge. If you want to finish your order, simply click "Continue" and follow the remaining steps to complete your Order.
It should then confirm your details and choose the delivery address and payment method. You can then complete your order, receiving, then a confirmation e-mail, which are indicated in addition to your order number, products, quantities, and their values as well as a link for direct access to your order the Lodge.
My personal data will be transmitted to others?
No. The Registry requires a user to indicate the name and other personal information without which it would be impossible to work, either for technical reasons to use the shop, either for processing of deliveries with accuracy and safety.
If any customer data will be used or given to third parties. Their use comes down and extinguished the purposes stipulated in the preceding paragraph.
As noted in a proper place (Privacy Policy) personal data of users are protected under the Act, therefore, under no circumstances be used or disclosed and will be available to change by itself.
Note that even for the purposes of the Newsletter available to existing customers of Seller, data from other clients and users will not be used unless they have expressed in the proper place for this purpose (subscription of the Newsletter of the Lodge).
How do I know that my order was processed?
Immediately following the completion of each order, the system makes it available for our services and simultaneously sends an email to the customer informing him of the fact and giving you the opportunity, through a link, to access directly the Order your data, after authentication, to secure access.
How to make the payments?
At the time of purchase (end of the Order), you will be automatically displayed on the payment method that is accepted (Bank Transfer).
This stems from the policy of prices, since the use of any other payment, result in an increase of expenditure that would, necessarily, to be reflected in prices to be charged.
What are the chances of a mistake?
Our system has several validations throughout the process of delivery until the end.
Whenever you add a new product, envisions the "Cart" and its content, can always and at any time amend or repeal the existing data and quantities.
In addition, before finalizing the Order and during each of the three steps of the Order of submission, always displays the products listed on the "Cart" and may, at any step of the process, change quantities or remove products.
Can I enter a different address for receipt of orders?
Can. Apart from the address "principal", ie it is considered for payment purposes and is automatically suggested as delivery address, may indicate, at the time of finalizing the order, a different address for delivery, changing the data suggested for the Delivery Address.
For payment purposes, is always considered first. Nd address, properly labeled "Payment Address".
Can I send gifts to other people?
You can make gifts to third parties and to this end and in the end time of your order, please indicate the address where you want it delivered the order. Mention also that it is intended to offer in the field for adding comments to the commission, also indicating the person intends to give an order. The person will receive, at the address indicated, the order in question.
Why should I create a customer account to make purchases at the store?
To use our Store not need to register. You can visit, search, view and recommend to our articles and products to your friends.
However, if you wish to make purchases, must always create a Client Account that will allow you, among other advantages:
• Have a Shopping Cart permanent and upgradable (all items added appear on the same until they are finally ordered or removed;
• Check your Order History, where you can see all the orders made;
• Your data is stored in the system, not requiring, whenever you wish to make purchases, identify yourself and your contact details, address, etc..;
• Quick access to your data, with the possibility to change at any time.
I forgot my password. What should I do? It's simple. Just that in the Login box click the "Forgot Password" and will be immediately sent to your e-mail you a new password must immediately and its total area, area change in the "My Account".
Forgot Username. What should I do? It's simple. Just that in the Login box click the "Forgot your username and will be immediately sent to your e-mail username.
How do I know my order status
After submitting the Order you will receive an email with the same data. You will still receive other e-mails indicating the Order Status where it has changes, eg. "Pending", "Sent", etc..
In addition, you can by doing the Login link and browsing through the "My Account" to check the state of the same Order in History, after authentication for Safe Access.
How do I receive my orders?
All orders will be delivered to the address you choose and, with few exceptions, by mail by sending, getting, where there is no one available for delivery in the CTT post office area in question.
May, in justifiable cases, given the volume or weight of the Order, be sent by carrier, and if there are increases in size, previously contacted the customer to indicate acceptance or rejection of the Order under new conditions.
What is the deadline for submission of orders?
Except in cases of rupture of stock, the orders are sent, usually within 24 to 48 hours counted from the date / time of sending the e-mail with the change of order status for "SENT".
Prices already include VAT?
All items available in store already include VAT at the legal rate.
The value of Shipping is included?
The orders worth over € 150.00 are exempt from payment of postage (this amount may vary at any time without prior notice), provided that the total weight of the order of less than 10KG. To below, will be charged as indicated in table sizes (Menu Delivery Conditions).
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